A Parent's Guide to Session Safety
Our promise: Every session is recorded and transcribed, tutors are interviewed and sign a safeguarding agreement, and no tutor ever has your direct contact information - everything runs through us. If anything ever concerns you, you can reach us directly, any time.
How we keep your child safe
- Every session is recorded and transcribed, with your written consent and the tutor's. Nothing happens off-camera.
- Recordings and transcripts are deleted within 15 days of the session, unless a safety concern means we need to keep one.
- Tutors sign a Safeguarding Agreement & Code of Conduct and complete a criminal-record self-attestation before working with any student.
- Tutors and families never exchange contact information. All scheduling and communication route through pAIrmatic, and we own and host the meeting link.
- Every session transcript is checked for shared contact details - phone numbers, emails, links and social media handles. Any match comes straight to the founder.
- Tutors may not record sessions with their own tools, save your child's audio or video to their own devices, or take screenshots.
- You can sit in on any session, or have your child work in a shared family room. A tutor will never ask you to leave or ask your child to wear headphones to keep a conversation private.
- For new tutors, the founder joins the first one or two sessions as a silent observer.
- Sessions stay focused on math and school - tutors are instructed never to raise personal or private topics, ask a child to keep secrets, or move the conversation to another app.
A good setup for each session
The same setup helps your child focus and makes sessions easy to supervise:
- Sit at a table or desk, the way you would in class.
- Place the camera at eye level so the tutor can see your child's face.
- Keep paper and a pencil within reach - we ask students to work problems out by hand.
- Join from a quiet spot with notifications off.
Our tutors follow the same standard on their end.
One helpful thing to tell your child
You know your child best. Many families find it reassuring to say something simple like:
"If anything an adult ever says or does makes you uncomfortable - especially anything about your body or anything that feels wrong - you can stop, leave the call, and come tell me right away. You will never be in trouble for that."
If something ever concerns you
If a tutor was rude, unprofessional, or a poor fit
- Contact us directly (see below). Tell us what happened.
- We'll review the session recording, talk with the tutor, and make it right - whether that's a different tutor or a comped session.
If a tutor said or did anything sexual, or anything that felt unsafe
Trust your instinct and act right away:
- End the session. Your child can leave the call at any time.
- Contact us immediately so we can suspend the tutor and keep the session recording. It is not deleted at day 15 while we look into it.
- You can also contact authorities directly - you never need our permission to do so.
Please know: if we ever have reason to believe a child has been harmed, we are required under Maryland law to report it to the authorities, and we will. Reporting is legally protected and always errs on the side of the child's safety. When we report, we may share the relevant session recording, transcript and notes with child protective services or police.
Who to contact
| When | Who |
|---|---|
| Any concern, any time | pAIrmatic - Gaurav Raicha 201-205-5303 info@pairmatic.com |
| A child is in immediate danger | Call 911 |
| To report suspected abuse (Maryland, any county) | Maryland CPS Hotline 1-800-917-7383 (1-800-91PREVENT) |
| Baltimore County DSS / Protective Services | 410-887-8463 (daytime) 410-583-9398 (after hours) |
| Baltimore County Police - Crimes Against Children | 410-853-3650 |
| If the concern is outside Maryland | Childhelp: 1-800-422-4453 (1-800-4-A-CHILD) |
The Maryland CPS Hotline (1-800-917-7383) is the simplest number to call to report a concern - it works statewide, no matter which county you live in, and connects you to the right local office. For any emergency, call 911 first.
We'd always rather hear a small concern early than have you wonder. Please don't hesitate to reach out.
Version 1.1 (October 2026). See also our Privacy Policy.